Accommodation Terms & Conditions
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The following booking conditions together with the general information contained on this website form the basis of your contract with Chelmsford Hotels Ltd trading as The County Hotel. Please read them carefully as they set out our respective rights and obligations. Please note: To make a booking, you may either book online (where available), telephone our Reservations on 01245 455700.
Please note: We do not sell or offer for sale any “packages” or act as an “organiser” within the meaning of the Package Travel, Package Holidays and Package Tours Regulations 1992.
In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” Chelmsford Hotels Ltd trading as The County Hotel.
MAKING YOUR BOOKING
To make a booking, you may either book online www.countyhotelchelmsford.co.uk or telephone our Reservations on 01245 455700. The person making the booking (“the party leader”) must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. By making a booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. (Please note the hotel will refuse entry if none of the staying party are above the age of 18.) The party leader is responsible for making all payments due to the hotel concerned. Subject to availability, we will confirm your arrangements on behalf of the hotel concerned by issuing a confirmation upon request by fax, email or post. This will be sent to the party leader or your travel agent. Please check this carefully as soon as you receive it. Contact us immediately if any information, which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits.
RATES, PAYMENT, CHANGES AND CANCELLATION
BEST AVAILABLE RATES
These are rates based on room only and bed & breakfast and when dinner, bed & breakfast option is available. The following terms apply to bookings made at these rates:-
Fully flexible rate
- Credit card guarantee required at time of booking
- Payment will be required on arrival from the hotel.
- Cancellations and amendments are available up to the time of the cancellation policy of each hotel which is confirmed at the time of booking, after this 1 night’s accommodation charge will be levied by the hotel
ADVANCED PURCHASE OFFER
These are reduced rates based on room only, bed & breakfast or dinner, bed and breakfast where bookings are made at least 30 days in advance. The following terms apply to bookings made at these rates:-
- Full credit card prepayment is required for duration of stay
- Prepayment charged to the credit card between time of booking and day of arrival.
- The hotel will not refund the payment in the event of a cancellation or non-arrival.
- No changes can be made to the booking without the hotel levying cancellation charges of the full cost of the booking.
In respect of all arrangements requiring payment prior to the start of the arrangements in question, if we do not receive all payments due in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all monies paid or due at that date and you must pay the cancellation charges shown above depending on the date we reasonably treat your booking as cancelled.
Payment for incidental extras (e.g. mini bars, telephone charges, etc.) must be made directly to the hotel before you check out.
In order to authenticate your bank account The County Hotel will make a request for a £1 transaction. This is only a request for a transition and will be seen in your account as a ‘Pending Transaction’. Please note that the money does not get transferred from your account as the request is never settled with your bank or Credit Card Company. The length of time this authorisation request will appear on your account will depend on the policy of your bank or Credit Card Company.
A binding contract between you and the hotel concerned comes into existence when we send your confirmation invoice to the party leader and the terms and conditions of the hotel, in addition to these conditions, will be applicable to the contract. English Law will apply to our agreement and to any dispute or claim which arises between us out of it. Any such dispute or claim must be dealt with by the Courts of England and Wales. Changes to these Booking Conditions or the General Information shown in our website will only be valid if agreed by us in writing.
THE COST OF YOUR ARRANGEMENTS
Supplements for single rooms or single occupancy of a twin/double may apply. Superior rooms/suites are often available at a supplement. Please read our General Information section too. The prices of unsold arrangements may be increased or decreased at any time. The price of your chosen arrangements will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your chosen arrangements at the time of booking. Once the actual price of your arrangements has been confirmed, no amendment will be made to it.
CHANGES BY YOU
Should you wish to make any changes to your confirmed booking, you must notify us in writing or contact us on 01245 455700 as soon as possible. Whilst we will try to assist you we regret amendment requests cannot always be met. Where an amendment can be made, any costs incurred by ourselves and any costs or charges incurred or imposed by the hotel will be payable. See also, the specific terms detailed above.
CANCELLATION BY YOU
Should you or any member of your party need to cancel your chosen break once it has been confirmed, the party leader must immediately advise our Reservations Team on firstname.lastname@example.org or cancel online. Reservation cancellations will not be accepted via telephone or after the cancellation cut off point for your specified rate. Your notice of cancellation will only be effective when it is received by our Reservations Team, at which time you will be given a cancellation number relating to the date and time of your call / online cancellation. You must keep this for reference. The cancellation charges of the hotel concerned will apply.
CHANGES AND CANCELLATION BY US
If there is a change to or cancellation of your booking we will pass on the new details to you together with any compensation that the hotel may offer.
You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies.
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which the hotel could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity or actual threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, pandemic, endemic, and all similar events outside our control.
COMPLAINTS AND PROBLEMS
In the event that you have any reason to complain or experience any problems with your break whilst away, you must immediately inform the hotel in question. Any verbal notification must be put in writing. If you remain dissatisfied, however, you must write to the hotel’s general manager within 28 days of the end of your stay giving your booking reference and full details of your complaint. If you have any complaints concerning any services we provide, you must inform us straight away in writing and in any event within 28 days of the end of your stay. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the hotel or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. The Hotel reserve the right at any time to terminate your stay or that of any member of your party due to misconduct, where justified in their reasonable opinion. No refunds will be given. Furthermore, the hotel shall not be under any obligation whatsoever to pay compensation or meet any costs or expenses you may incur as a result of your stay being terminated.
SPECIAL REQUESTS AND MEDICAL PROBLEMS
If you have any special request, you must advise us at the time of booking. Although we will endeavour any reasonable requests, we regret the hotel concerned can not guarantee any request will be met unless we have written to you with specific confirmation that it will. Confirmation that a special request has been noted or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
If you or any member of your party has any medical problem or disability which may affect your booking, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give full details in writing at the time of booking. If the hotel reasonably feels unable to properly accommodate the particular needs of the person concerned, we must reserve the right as the hotel to decline their reservation or, if full details are not given at the time of booking, the hotel has the right to cancel when we become aware of these details.
We do therefore strongly recommend you check with either our reservations team or the accessibility page directly on the hotel website before booking to ensure the hotel can meet all your requirements.
Alternatively, if you have difficulty walking but do not require a specially adapted room, you may request a room near to reception on the first floor near the lift for easier access. However, these rooms and adapted rooms may have limited availability, and cannot be guaranteed to be allocated on arrival. Again it is advisable to ensure that we are fully aware of all circumstances on making the booking to ensure that your chosen hotel has the availability to meet your requirements in full.
Guide dogs are welcome at all The County Hotel, but please make us aware of your requirements at the time of booking.
You are responsible for having all proper travel documents and vouchers. If you are unable to travel or complete a stay by reason of not having proper documents you will not be entitled to any refund and we will not be liable for any cost or expense that you may incur as a result.
Guests who are not British, Irish or Commonwealth, must provide the following details, to comply with the Immigration (Hotel Records) Order 1972
- passport number and place of issue (or other document which shows their identity and nationality)
- details of your next destination (including the address, if known) on or before departure
- Our free children's accommodation offer is subject to the availability of a family room accommodating up to 2 adults & 2 children (minimum two paying adults).
- Children who are aged 12 or under at the time of their stay eat breakfast for free in conjunction with the purchase of an adult breakfast (as part of a breakfast inclusive rate).
- A breakfast inclusive rate must be booked in order to benefit from the offer.
- Please note this offer only applies to children who are aged 12 and under at the time of their stay.
- Children's meals (except breakfast) are not included in this offer and will be charged as taken at the hotel.
- In many cases, children's meals are available from special children's menus or as children's portions. A maximum of 2 children under the age of 12 stay.
INCLUDED IN THE PRICE
- Accommodation with private en suite bathroom (some rooms may have a shower facility instead of a bath), colour TV, telephone and tea/coffee making facilities.
- Where breakfast is included in the price a traditional hot and continental breakfast will be provided each morning.
- All VAT and service charges, where applicable.
- Dinner, bed & breakfast prices includes a 2 or 3-course table d’hôte evening meal with coffee or tea. The hotel also offers an à la Carte allowance as an alternative to the set evening meal subject to booking conditions.
- Free wifi for guests staying overnight.
NOT INCLUDED IN THE PRICE
- Hotel supplements e.g. for single occupancy or additional room facilities (e.g. superior rooms/suites). If booking by phone, the amount will be advised at the time of booking.
- Expenses incurred at your hotel, including (but not only) use of minibar, safety deposit box, external phone calls, room service, meals (other than breakfast and those stated at the time of booking). Etc.
- Items of personal expenditure.
- Personal travel insurance.
- Any items not mentioned in 'Included in the price'.
Hotels may withdraw or change facilities and services. If possible, we will inform you of any changes before you travel if we believe this will have a significant effect on your stay. Our photographs are intended to give you a general impression of the hotel. Variations can occur from room to room.
Classification: The star ratings shown are based on the latest official inspection. The AA or VISIT ENGLAND Tourist Board with annual inspections.
Meals: All hotels provide a full traditional breakfast and continental breakfast. Bed and Breakfast means breakfast is the only meal included in the price. This may be a full traditional or continental breakfast. You will be advised at the time of booking. Dinner, Bed & Breakfast means breakfast and evening meal (or a la carte allowance) are included in the price. If you have any special dietary or allergy requirements please let us know so that we can tell the team before you travel, but note we cannot guarantee that the hotel can satisfy your request.
Rooms & facilities: some room types have much smaller bedrooms than you may be used to. Public facilities, e.g. bars and restaurants, may only open if there is sufficient demand, particularly in low season or due to government restrictions. The Hotel may have to redecorate or refurbish when you are visiting, which may mean the temporary closure of public rooms or facilities. Rooms may be twin or double. A double bed may consist of twins pushed or joined together. Hotel rooms may be allocated in any part of the property (including annexes, new extensions). Please note that rooms sleeping three/four persons may offer any combination of single, double and foldaway beds. Older, more traditional rooms may have specific single rooms and these are likely to be small. On the other hand, sometimes we allocate a twin or double for use as a ‘single’ room. A single room supplement may be payable, and this will be advised to you before booking. All rooms and public areas are Non-smoking.
Check-in: On arrival, your room is normally available after 3pm. If you plan to arrive after 9pm please advise the hotel directly by calling the number given in the hotel description. Failure to confirm late arrival with the hotel may result in your room being resold, and our cancellation terms will apply.
Car parking: Parking is available and on a first come first serve basis. We do not reverse parking spaces. Parking charges may apply or minimum spend required. Your car must be registered on the hotel parking system on arrival to validate parking. See parking signage for more details. The car park is operated by a third party. The hotel does not get involved in any appeals, fees or disputes.
Lift: The hotel has one lift in the main entrance of the hotel reception, this goes to the first floor only. Luggage assistance is available subject to government restrictions. Please check when booking.
Pets: Pets are NOT accepted at the hotel and are not allowed in public areas. Guide dogs are specifically excluded from this policy and are welcome at the hotel.
WEBSITE AND PRICING DETAILS
Please note, the information and prices shown on this website may have changed by the time you come to book your arrangements. Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably, errors do occasionally occur. You must therefore ensure you check all details of your chosen arrangements (including the price) with us at the time of booking.
LOCATIONS AND ATTRACTIONS
The information contained on our website is correct to the best of our knowledge. Our website descriptions may refer to activities that are available in the area you are visiting. We have no involvement in any such activities, which are neither run, supervised nor controlled in any way by us. They are provided by local operators who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/centres and/or assist you in booking such activities in any way. Accordingly, we cannot accept any liability in relation to such activities. We cannot guarantee accuracy at all times of information given in relation to such activities or about the area you are visiting generally (except where this concerns the services which will form part of your contract with the hotel) or that any particular excursion or activity which does not form part of your contract with the hotel will take place as these services are not under ours or the hotel’s control.